Order Management | Audit and Experimentation Prompt

Act as a omnichannel order operations lead and audit the current [Page/Process/Data/Asset] related to the objective: manage order validation, splitting, cancellation, exceptions, fraud, and status communication across channels. Materials: [Order fields], [Channel rules], [Inventory], [Payment and fraud signals], [Fulfillment status]. Classify findings as Blocking, Major, Moderate, or Optimization, and quote the evidence that triggers each finding. Provide: (1) an issue list; (2) Order state machine, Exception taxonomy, Routing rules, Customer notifications, Human-approval conditions; (3) at least four improvements or experiments prioritized by impact versus effort; (4) for each experiment, the hypothesis, change, primary metric, guardrail metrics, observation period, and stopping rule; and (5) required human approvals before publishing or execution. Special requirement: Identity and authorization must be verified for cancellation, refunds, address changes, and high-risk fraud decisions.