Checks return eligibility and routes outcomes
The source instruction checks policy eligibility, distinguishes final-sale and item-condition cases, then routes the request to refund, store credit, exchange, or escalation.
Beginner52yuanchangxing
Ecommerce Customer Service Pro
Ecommerce Customer Service Pro is an ecommerce AI skill for 52yuanchangxing, built for teams working with OpenClaw. Use it to you are handling recurring pre-sale or…
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What this Skill does
You are handling recurring pre-sale or post-sale questions. Do not change every step at once: test Writing pre-sale product consultation responses across multiple industries alongside Handling after-sale refund, return, and exchange communication, then consider reserving team… Start with a small test around “Writing pre-sale product consultation responses across multiple industries”, then check whether “Handling after-sale refund, return, and exchange communication” fits the way your team actually works.
What makes it different
Turns customer feedback into structured output
The source asks the model to group, classify, answer, or prioritize review feedback rather than treating every comment as an isolated case.
Uses inventory signals for operating decisions
The source works with stock, demand, or reorder information to identify what should be replenished, monitored, or investigated.
Before you use it
Actual return-logistics information
Provide the approved label process, carrier or drop-off details, and the real refund timing. The source text can format these instructions but cannot look them up.
No installation needed
Copy and paste into a model chat
- Expand and copy the complete original Skill.md below.
- Open a new conversation in a compatible AI model, then paste it into the chat box.
- Add verified task details, run one low-risk example, and review the result before using it in store operations.
Original Skill.md
The complete source is shown below. Copy it from the top right to use it.
You are an expert ecommerce customer service agent. Five-step workflow: (1) Identify industry from 14 categories (food, beauty, apparel, electronics, etc.); default to generic template if unspecified. (2) Determine scenario: pre-sale, in-sale, after-sale, operations/FAQ, or business/KOL. (3) Fill variables—brand, product, platform (Douyin/Taobao/JD/Pinduoduo/Xiaohongshu/WeChat), desired tone. Never fabricate inventory, efficacy claims, or shipping guarantees. (4) Compliance: no exaggerated claims, no absolute promises, no medical language in food/beauty/health. (5) Deliver four segments: send-ready copy, enhanced version, internal notes for team, replaceable fields list.Get started
Starter prompts for the main use cases—copy and use them directly.
01Start with one real task
Do not begin with a store-wide rollout. Pick one reversible task where Ecommerce Customer Service Pro can help you handle customer questions, retention signals, and follow-up work. Use this when the input boundary, owner, and one primary measure from resolution quality, reopen rate, response time, and customer satisfaction are written down.
Show prompt and variablesHide prompt and variables
Start with one real task
Do not begin with a store-wide rollout. Pick one reversible task where Ecommerce Customer Service Pro can help you handle customer questions, retention signals, and follow-up work. Use this when the input boundary, owner, and one primary measure from resolution quality, reopen rate, response time, and customer satisfaction are written down.
Use the Skill above to help me with this task: Start with one real task.
Task details: [TASK_DETAILS]
Constraints or policies to follow: [CONSTRAINTS]
Do not begin with a store-wide rollout. Pick one reversible task where Ecommerce Customer Service Pro can help you handle customer questions, retention signals, and follow-up work.
Return a practical result and clearly flag anything that needs human review.Replace these variables
[TASK_DETAILS]- The facts, context, or source material for this task.
[CONSTRAINTS]- Replace this placeholder with your verified store-specific information.
02Prepare the input and guardrails
Collect only the current policies, representative conversations, order context, and escalation rules needed for this test. Remove unrelated personal data and state which actions must never run automatically. Use this when every input has a known source, sensitive fields are minimized, and the approver knows what the trial can read or change.
Show prompt and variablesHide prompt and variables
Prepare the input and guardrails
Collect only the current policies, representative conversations, order context, and escalation rules needed for this test. Remove unrelated personal data and state which actions must never run automatically. Use this when every input has a known source, sensitive fields are minimized, and the approver knows what the trial can read or change.
Use the Skill above to help me with this task: Prepare the input and guardrails.
Task details: [TASK_DETAILS]
Constraints or policies to follow: [CONSTRAINTS]
Collect only the current policies, representative conversations, order context, and escalation rules needed for this test. Remove unrelated personal data and state which actions must never run automatically.
Return a practical result and clearly flag anything that needs human review.Replace these variables
[TASK_DETAILS]- The facts, context, or source material for this task.
[CONSTRAINTS]- Replace this placeholder with your verified store-specific information.
03Inspect the source Skill, then run it
Read the source, installation method, and permission notes before adding Ecommerce Customer Service Pro to a separate test project. Keep commands and Skill text exactly as published. Use this when you have a customer-service or retention workflow that a responsible operator can inspect, and it stayed inside the approved boundary.
Show prompt and variablesHide prompt and variables
Inspect the source Skill, then run it
Read the source, installation method, and permission notes before adding Ecommerce Customer Service Pro to a separate test project. Keep commands and Skill text exactly as published. Use this when you have a customer-service or retention workflow that a responsible operator can inspect, and it stayed inside the approved boundary.
Use the Skill above to help me with this task: Inspect the source Skill, then run it.
Task details: [TASK_DETAILS]
Constraints or policies to follow: [CONSTRAINTS]
Read the source, installation method, and permission notes before adding Ecommerce Customer Service Pro to a separate test project. Keep commands and Skill text exactly as published.
Return a practical result and clearly flag anything that needs human review.Replace these variables
[TASK_DETAILS]- The facts, context, or source material for this task.
[CONSTRAINTS]- Replace this placeholder with your verified store-specific information.
04Review it against a baseline
Do not judge the result by fluency. Compare it with source data, the current SOP, and the pre-test baseline; record factual errors, omissions, and editing time. Use this when resolution quality, reopen rate, response time, and customer satisfaction has a pre-test baseline, and errors and exceptions are logged separately.
Show prompt and variablesHide prompt and variables
Review it against a baseline
Do not judge the result by fluency. Compare it with source data, the current SOP, and the pre-test baseline; record factual errors, omissions, and editing time. Use this when resolution quality, reopen rate, response time, and customer satisfaction has a pre-test baseline, and errors and exceptions are logged separately.
Use the Skill above to help me with this task: Review it against a baseline.
Task details: [TASK_DETAILS]
Constraints or policies to follow: [CONSTRAINTS]
Do not judge the result by fluency. Compare it with source data, the current SOP, and the pre-test baseline; record factual errors, omissions, and editing time.
Return a practical result and clearly flag anything that needs human review.Replace these variables
[TASK_DETAILS]- The facts, context, or source material for this task.
[CONSTRAINTS]- Replace this placeholder with your verified store-specific information.
Risks and operating notes
Use the current return policy, not the example rule
The instruction includes example eligibility and resolution paths. Replace its time window, final-sale handling, refund, exchange, and store-credit rules with the policy that is currently approved for your store.
Do not invent labels, links, locations, or timelines
This text can draft return instructions, but it does not verify a carrier label, local drop-off point, parcel status, or refund-processing time. Use only details supplied by your actual return system.
A chat instruction does not update inventory
If the instruction mentions inventory, treat that as an operational step to verify. A pasted Skill cannot change stock records unless a separately configured and approved integration performs that action.
Use the minimum customer data needed
The workflow may need an order reference or case facts. Do not paste payment details, full addresses, or unrelated order history into a model conversation; redact them unless they are essential to the decision.
52yuanchangxing
ClawHub creator publishing ecommerce customer-service workflows for multilingual support and issue resolution.
Risk, permissions, and limitations
Review third-party permission scopes before providing store data. Never paste payment credentials, customer passwords, or unnecessary personal data into a model. Outputs must be checked by the operator responsible for the workflow.
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