| MooseDesk | MooseDesk extends store chat into a shared support inbox: the team manages chat, email, and social messages, lets its AI answer from products and FAQs, and hands complex cases to staff. It also provides self-service order tracking and product FAQs. Shopify Inbox already offers store-aware AI assistance. The reason to compare MooseDesk is therefore a combined support workflow across channels and self-service surfaces, rather than simply adding AI to chat. | Free — $0/monthStarter — $19/monthGrowth — $49/month; 300 tickets/monthBusiness — $249/month; 2,000 tickets/monthMooseDesk official pricing ↗ |
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| Chatty | Chatty combines product recommendations and order questions with a help center and an inbox for channels such as WhatsApp, Instagram, Messenger, and email. Operators can also configure proactive messages based on visitor behavior. Shopify Inbox focuses on the native storefront conversation and can answer using store content. Chatty is worth comparing when the same team needs to manage sales conversations and questions arriving from social or messaging channels. | Free — $0; 50 AI conversations/monthBasic — $19.99/month or $203.88/year; 100 AI conversations/monthPro — $68.99/month or $707.88/year; 500 AI conversations/monthPlus — $199/month or $2,039.88/year; 1,000 AI conversations/monthPaid plans: $0.40 per additional AI conversation; billed in USD every 30 daysChatty official pricing ↗ |
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| Tidio (Lyro AI) | Tidio with Lyro gives the support team a workflow for maintaining AI answers: provide support content, configure handoff rules, monitor conversations, and use resolution and satisfaction reports to improve the setup. Shopify Inbox's AI draws directly on the store's catalog, policies, and content. Tidio is worth comparing when operators need a dedicated support workspace and more deliberate control over which questions AI handles and when staff take over. | Free — $0/month; 50 human conversations/month; 50 Lyro conversations once per accountStarter — $24.17/month billed annually; 100 billable conversations/monthGrowth — from $49.17/month billed annually; from 250 billable conversations/monthPlus — from $300/month in the annual display, plus monthly usage; Premium — custom quoteLyro AI Agent — from $32.50/month for 50 AI conversations; Flows — from $24.17/month for 2,000 visitors reached (annual billing display)Tidio (Lyro AI) official pricing ↗ |
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| Gorgias | Gorgias moves the team from storefront conversations to a shared ecommerce helpdesk. Staff work through customer requests from multiple channels with order context, while configured automation and AI handle supported requests under store policies. Shopify Inbox is centered on helping shoppers within the store. Gorgias is worth comparing when responsibility extends to ongoing after-sales cases, team assignment, and order-related service actions, with available actions depending on the connected systems and configuration. | Starter — $10/month; 50 billable tickets/monthBasic — $60/month; 300 billable tickets/monthPro — $360/month; 2,000 billable tickets/monthAdvanced — $900/month; 5,000 billable tickets/month; Enterprise — custom quoteAI Agent add-on starts at $250/month; automated-interaction allowances and overages are separate. Voice starts at $70/month plus usage; SMS is extraGorgias official pricing ↗ |
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| Zendesk AI | Zendesk organizes support around a shared service workspace across messaging, email, and voice. The team configures routing, knowledge, and AI assistance, then follows requests through resolution. Shopify Inbox begins with a Shopify storefront and its shopping context. Zendesk is worth comparing when support spans several brands, channels, or business systems; bringing store and order data into that wider workspace becomes part of the setup rather than the starting point. | Support Team — $19/agent/month, paid yearlySuite Team — $55/agent/month, paid yearlySuite Professional — $115/agent/month, paid yearlySuite Enterprise + Copilot — contact salesAI agents are included; additional automated resolutions are billed separately. Copilot add-on — $50/agent/month, paid yearly on eligible plansZendesk AI official pricing ↗ |
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Have been using Shopify Inbox for years with no issues. The latest update is completely unusable. No way to customise the look of it properly, no back buttons for customers to return to, the design makes no sense and there is too much information to fill in, in order to start the chat. Customer contact has dropped close to zero after this update defeating the whole point of having the website chat. Please provide an option to revert back to the old version.